Practice Assistant II

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Neurology: Under the general direction of the Practice Manager, the Practice Assistant II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The Practice Assistant II is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. The Practice Assistant II is responsible for scheduling patient appointments, diagnostic testing, coordinating referrals and managed care related issues. Candidate must be able to handle a very busy high volume of calls in each division being covered, and able to shift gears to the guidelines for each specific division they are placed in. The Practice Assistant II is expected to take personal and complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. The Practice Assistant II will float between multiple practices within one area at the direction of the Practice Manager, assisting with coverage and completing special assignments as needed. Qualifications High School Diploma or equivalent is required. Office experience of 2-3 years is required. Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) This role will be fully onsite for the probation period (90 days) and become a hybrid role after demonstrating skills required to be able to work independently remotely. PRINCIPAL DUTIES AND RESPONSIBILITIES: Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone. Has the primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments. Works closely with the international office to schedule visits. Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day. Prints office visit encounters and prepares labels. Prepare medical record charts for new patients. Pulls medical records for patients prior to visit. Obtains pertinent new patient information. Schedules ancillary appointments. Responsible for assisting and obtaining appropriate referral information from referral source. Pre-screens incoming referrals according to selection criteria. Collects and processes co-payments as applicable. Checks out patients as applicable. Coordinates prior authorizations for prescriptions. Coordinates medical documentation, scanning and indexing in EPIC. Coordinates interpreter services and patient rides as necessary. Responsible for sorting mail, incoming faxes and directs correspondence to appropriate recipient. Coordinates physician administrative and clinical schedules. Provides cross coverage as necessary. Files correspondence. Maintains patient confidentiality in compliance with HIPPA guidelines. Remote Type Hybrid Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the worlds most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, were more than a systemwere leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.