Business Systems Analyst

Date Opened: Monday, March 23, 2026 12:00 AM Close Date: Monday, April 13, 2026 12:00 AM Department: Storm Water Services Department Salary: $75,471.00 - $94,339.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is Americas Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Acts as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including: Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives; Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology; Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices); Translating business requirements into application requirements. SALARY: The salary for this position is: $84,905.10 - $94,338.99 Commensurate with Experience SUMMARY Based in the Business division of Storm Water Services, this position will be responsible for analyzing and defining end user business requirements, collaborating with teams to ensure requirements meet business objectives, defining scope and requirements of projects, and developing project work plans. Additional responsibilities include providing application support, application training, and data analysis. Major Duties and Responsibilities: Interface with end users to document business processes; identify opportunities for enhancement and make recommendations for improvement Gather requirements and analyze workflows for current and new applications Performs quality assurance activities including test plan development and execution, testing, and tracking issues and solutions. Design and facilitate end user training sessions and create corresponding documentation Provide technical and functional support for a variety of applications including ArcGIS, Cityworks, and other applications related to Storm Water business processes Create custom maps, data models, scripts, reports, and spatial analysis as requested Provide technical support to staff including software/hardware installs and issue troubleshooting Provide customer service for both internal and external data inquiries Participate as a stakeholder in department and City technology initiatives as well as team meetings Knowledge, Skills & Abilities: High level of professionalism, integrity, and commitment to quality High level of analysis and problem-solving ability Ability to plan, prioritize, and complete assignments with minimal supervision Ability to work independently and in teams Interpersonal skills necessary to develop and maintain effective and appropriate working relationships Customer service experience with ability to work effectively with internal and external candidates Excellent communication skills (written and verbal) and ability to communicate technical expertise to all levels of technology users Performing a variety of duties, often changing from one task to another of a different nature Proficient in the use of Cityworks, ArcGIS Pro, ArcGIS Online/Portal, and Microsoft Office products Experience with Python, ModelBuilder, Arcade, SQL, and general hardware knowledge is preferred Preferred Qualifications: At least two years of relevant college-level course work or an associate degree from an accredited college or university in Geography, Earth Science, Information Technology, Computer Science, or related field Three (3) to five (5) years of experience in GIS, business analysis, and technology support Minimum Qualifications: High School graduation or equivalent and (3) three years of relevant work experience OR Associates Degree and (1) one year of relevant work experience OR Bachelors level degree; Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities. CONDITIONS OF EMPLOYMENT The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlottes benefits. The City of Charlotte is a drug and alcohol-free workplace. Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.