Practice Assistant II

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Hybrid role Hours-8:30am to 5:00pm Job Summary Under general supervision, coordinates all operational, administrative and secretarial aspects of an office. Requires discretion and judgment to organize priorities and complete tasks. Reports to the department Administrative Manager and/or Unit Operations Manager. Will manage patient scheduling for interventional procedures and associated imaging in collaboration with physicians to include all aspects of anesthesia scheduling. Qualifications May include duties and responsibilities of the Clerk, Office Assistant and Administrative Staff Assistant, Level I. Maintains the Interventional Radiology Patient Schedule. Duties include: Scheduling, rescheduling, and cancelling all procedures in Interventional Radiology through Epic. Manage Procedure slots to include holding, blocking, and unblocking the schedule. Understands and coordinates all procedures in accordance with the departments scheduling template. Maintains the Epic work-queue ensuring that all procedures are scheduled in a timely manner. Schedule and coordinate Interventional Anesthesia cases. Duties may also include working with the resource team and facilitating the process of putting Inpatients on-call. Perform front desk role checking patients in for procedures according to all applicable Hospital Policies and Procedure Maintain patient records including scanning in documentation. Facilitate communication within department as it pertains to phone calls, messages, pages and triage of information to specific staff members/clinicians, and enhancing communication throughout the division. Coordinates, types, proofreads and edits letters, memos, meeting minutes, reports, manuscripts, correspondence, grant proposals and protocols at the highest level of proficiency. Act as an administrative liaison to referring department administrators and clinicians with the highest level of customer service. Incorporates data from existing information into spreadsheets/databases in an organized and presentable format. May provide weekly/monthly/yearly reports for various activities. Establishes and maintains office systems (i.e. filing systems). Troubleshoots routine/non-routine problems and takes measures to correct/handle issues. Reviews mail, answers when appropriate, and/or forwards to appropriate persons. Performs general clerical duties including photocopying, faxing, and filing. Assists with the orientation and training of new staff. Maintain administrative duties in primary interventional area with flexibility to cover for other Staff Assistants within Interventional Radiology. Additional Job Details (if applicable) Skills & Competencies Required Typing 55 to 65 WPM required. Word Processing skills required. Knowledge of spreadsheets and database systems. Good command of English language. Ability to work independently. Ability to prioritize work. Ability to multi-task Remote Type Hybrid Work Location 273 Charles Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the worlds most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, were more than a systemwere leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.