When youre the best, were the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary: In this role, you will support clients in realizing measurable, sustainable improvements in their healthcare performance initiatives through effective utilization and adoption of Vizients Clinical Data Base (CDB) and related solutions. You will provide product expertise, deliver training and education, resolve inquiries, and collaborate with cross-functional teams to enhance client engagement and maximize value derived from analytics tools. Responsibilities: Support client onboarding, engagement and product utilization initiatives in collaboration with product coordinators and internal teams. Provide analytical product support, including inquiry resolution, trend monitoring, and issue escalation. Address functionality and content questions related to the CDB. Develop and maintain training materials such as user guides, one-pagers, and FAQs. Deliver virtual training sessions, including one-on-one sessions and scheduled webinars, to introduce and reinforce CDB functionality. Ensure a positive client experience through effective access management and product support. Monitor industry trends and integrate relevant insights into client interactions and product guidance. Partner with cross-functional teams to enhance product adoption and overall client value realization. Qualifications: Relevant degree preferred. 2 or more years of relevant experience required. Experience in a clinical, supply chain, or healthcare operations setting required. Solid customer service mindset and a commitment to delivering a positive client experience is required. Proven ability to train individuals and groups on CDB or similar healthcare analytics tools to maximize client value. Experience supporting or implementing healthcare software solutions preferred. Prior experience with Vizient CDB highly preferred. Understanding of or hands-on skills with data analysis preferred. Knowledge of relational databases, business intelligence tools, or analytics platforms preferred. Experience with data quality and performance improvement initiatives preferred. Strong written and verbal communication skills with experience presenting to diverse audiences. Willingness to travel. Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care. Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we're solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve. Through our enterprise of companies, we deliver meaningful impact across the continuum of care: Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration. aptitude - The industry's first online direct contracting market, supporting self-contracting activity between hospitals and suppliers. Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence. Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living. Click here for Vizient Careers Home Page.
