Director of Revenue Cycle

Job Title: Director of Revenue Cycle Department: Chief Financial Officer (Charles Mueller | Andy Mueller) FLSA: United States of America (Exempt) Location: Philadelphia Campus The Director of Revenue Cycle is accountable for the end-to-end financial performance of PCOMs clinical revenue cycle, from patient access through cash reconciliation. This role ensures revenue integrity across a diverse, multi-site clinical enterprise that includes primary care, geriatrics, osteopathic manipulation (OMM), behavioral health, and satellite locations. This position serves as the primary owner of revenue cycle strategy, operations, and vendor governance, including direct oversight of the external billing partner (EMP Claims) and payer performance. The Director partners closely with Finance, Clinical Leadership, Practice Operations, and IT to improve performance, standardize workflows, and support growth. Revenue Cycle Leadership & Ownership Own the end-to-end revenue cycle across all PCOM clinical sites and service lines Establish consistent front-end and back-end revenue workflows Identify, quantify, and remediate revenue leakage Ensure timely, accurate, and compliant billing and collections Ensure revenue cycle processes align with applicable payer requirements, including Medicare, Medicaid, and relevant federal regulations Provide oversight and guidance for patient access and scheduling workflows to ensure eligibility verification and registration accuracy support clean claims Vendor Governance & Performance Management Serve as the primary relationship owner for the external billing partner (EMP Claims) Define and manage SLAs, KPIs, and performance expectations Lead regular vendor performance reviews and escalation processes Distinguish root causes between documentation issues, operational breakdowns, vendor execution, and payer behavior Recommend vendor or contract changes when performance does not meet expectations Payer Contract Insight & Revenue Integrity Interpret payer contracts to ensure accurate reimbursement and identify underpayment trends Partner with Finance to assess financial impact of payer terms and reimbursement methodologies Support evaluation of payer performance and inform contract strategy and renegotiation priorities Financial Performance & Reporting Own and monitor key revenue cycle metrics, including: Days in Accounts Receivable Denial rate and denial root causes Net collection percentage Charge lag and claim submission timeliness Develop leadership-ready dashboards and insights, not just raw reports Translate revenue data into actionable recommendations for Finance and Executive Leadership Clinical & Operational Partnership Partner with clinical leadership to improve documentation and coding accuracy, including faculty and learner environments Support service-line specific needs (e.g., OMM, geriatrics, nursing home services) Collaborate with practice operations to improve front-desk workflows, eligibility verification, and registration accuracy Serve as a trusted advisor across Finance, Operations, and Clinical teams Revenue Cycle Strategy & Readiness Prepare revenue cycle infrastructure for: New sites and satellite locations New or evolving service lines Changes in payer mix or reimbursement models Support evaluation and potential transition of cash-pay services to insurance-based models (e.g., behavioral health) Develop a 1218-month revenue cycle roadmap aligned to PCOMs clinical growth strategy Qualifications & Experience Required Experience in healthcare revenue cycle operations, preferably in a multi-site or multi-service environment Strong understanding of end-to-end revenue cycle workflows, including charge capture, coding, billing, and collections Working knowledge of CPT, ICD-10, and reimbursement methodologies sufficient to identify documentation, coding, and payment issues Demonstrated experience managing or overseeing a third-party billing partner Experience working within an electronic medical record (EMR) environment to support revenue cycle operations; familiarity with NextGen a plus Experience interpreting payer contracts and reimbursement methodologies to support revenue cycle performance Ability to identify underpayments and contract variances through data analysis Ability to translate complex revenue data into actionable insights Strong cross-functional communication and influence skills Preferred Experience in academic medical, ambulatory, or mixed clinical environments Familiarity with primary care, geriatrics, or procedure-based services (e.g., OMM) Experience supporting growth or operational transformation initiatives Starting Salary: $97,528 annually The referenced salary range is based on PCOM good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. PCOM offers a total rewards package that supports our employees' health, life, career and retirement. PCOM prohibits discrimination on the basis of age, race, sex, color, gender, gender identity and expression, national origin, ethnicity, ancestry, sexual orientation, religion, creed, disability, genetic information, marital status, pregnancy, military and military veteran status or any other legally protected class status in all its programs, activities, and employment practices. At Philadelphia College of Osteopathic Medicine, you will be part of a community of caring, professional and committed individuals who focus on making the PCOM experience the best possible for our students. Our dedication to academic and institutional excellence drives everything we do. As a PCOM employee at our Philadelphia, PA Suwanee, GA or Moultrie, GA locations, you can make a meaningful contribution to the continued success and improvement of the College. At PCOM, you can become part of our rich heritage, enjoy a competitive compensation and benefits package, and take advantage of opportunities for professional and personal growth. Philadelphia College of Osteopathic Medicine (PCOM) is an equal opportunity employer. PCOM prohibits discrimination on the basis of age, race, sex, color, gender, gender identity and expression, national origin, ethnicity, ancestry, sexual orientation, religion, creed, disability, genetic information, marital status, pregnancy, military and military veteran status or any other legally protected class status in all its programs, activities, and employment practices. PCOM provides reasonable accommodations to individuals with ADA qualifying disabilities who need assistance in completing the online application and/or the hiring process due to their diagnosed disability. Please email the PCOM Equal Opportunity and Access Manager (Title IX Coordinator) at alinato@pcom.edu or call 215-871-6528 to begin the disability accommodation process. Reasonable accommodation requests are reviewed on a case-by-case basis.