Job Posting Title Customer Service Representative Agency 270 STATE ELECTION BOARD Supervisory Organization State Election BoardState Capitol Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $32,000 $34,000 (commensurate with experience) Job Description Basic Purpose The State Election Board (SEB) is seeking a dependable, organized, and self-motivated individual for our Customer Assistance Representative position. Typical Functions The Customer Assistance Representative is primarily responsible for answering the phone and greeting visitors to the State Election Board office in a friendly, professional manner while providing efficient and exceptional customer service. While no prior knowledge of election administration is required, candidates must be willing to become knowledgeable about this specialized field specifically as it relates to Oklahoma in order to assist customers with voter registration and election questions. Additional duties include, but are not limited to, the following: processing incoming mail, filing and managing documents and correspondence, processing voter registration applications and absentee ballot applications, updating and maintaining the visitors PowerPoint slideshow, and using the election software system to assist voters with registration questions. The Customer Assistance Representative may be also tasked with additional duties to ensure secure and efficient elections. Candidates for this position must be familiar Microsoft Word, Excel, PowerPoint, and Outlook. Office hours are Monday Friday, 8 a.m. to 5 p.m. Some overtime and/or weekends may be required during peak election cycles. Education and Experience High school diploma or equivalent. Minimum 2 years customer service experience. Knowledge, Skills, Abilities, and Competencies Experience with Windows 10 and higher operating system. Knowledge and proficiency with Microsoft Office suite products. Excellent verbal and written communication skills. Detail oriented. Ability to work independently with minimum direction. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here. Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.
