Shop Manager

ABOUT THE ROLE Location: Williamsburg store Status: Full Time Compensation: $57,000-$60,000/yr Position Summary: The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customers needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters. RESPONSIBILITIES Primary Responsibilities: Communicate daily objectives with the staff and adjust accordingly to business needs. Ensure the teams performance, appearance, and attendance meet the companys standards. Reconcile daily, weekly, and monthly sales as well as overall commission. Complete and audit supply orders as the business requires. Perform daily banking tasks. Oversee the accuracy of all deliveries and communicate and resolve any discrepancies found. Audit all storage to ensure compliance with any Food & Safety requirements. Continuously audit overall cleanliness and hygienic standards of store front, food prep, and storage areas as required by the Department of Health. Train and develop the staff to meet all Kith and Kith- Treats standards. Accurately forecast business trends to ensure proper staffing and scheduling is in place. Recruit and hire staff as needed, in partnership with HR and other appropriate HQ business partners. Process store/shop payroll as required by the company. Oversee the Shops housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations. Continuously communicate with HQ business partners. This includes but is not limited to; Human Resources, Marketing, Operations, Accounting/Payroll, Store Design and Ownership Oversee and assist with housekeeping responsibilities, which include but not limited to, dusting, sweeping, collecting trash, and other tasks traditionally associated with standard food & beverage operations. Special Projects/Tasks: On rare occasions travel to support other stores or HQ, as required by the business. Oversee the preparation and execution of any in-store events. REQUIREMENTS Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays. Availability to consistently work weekends, special projects, drops/releases or as the business needs require. Licenses/Certificates: Valid ServSafe or Food Handler's Certificate or equivalent is required. Experience: 2-3 years in a customer-facing managerial role 2+ years in the Food & Beverage industry 1+ years using industrial kitchen equipment 1+ years in a retail/apparel operations role is a plus 1+ years managing a sales/commission driven team is a plus Skills/Abilities: Comprehensive computer skills and experience with Google Suites Efficient multitasker and delegator Ability to perform business math and accounting Ability to lift and move 30lbs. Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools. Ability to stand and walk for prolonged periods of time. WHO YOU ARE Professional Characteristics: Efficient and effective communicator Organized Comfortable with following up and holding themselves and others accountable Personal Characteristics: Responsible and reliable Career driven A people-person DELETE BELOW VERBIAGE FOR UK POSITIONS Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent. Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi-faceted lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in-house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full-service restaurants in select locations. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the companys chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the Kiths CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators, including Coca-Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others. In addition to his role at Kith, Fieg also serves as the first-ever Creative Director of the New York Knicks, and the Chairman of the Board of The Kinnect Foundation, Kiths in-house non-profit, which is devoted to creating positive change through education, community and social impact.