Account Manager

Let Us Power Your Potential Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. We power our employees potential and strive to create opportunity and security for every member of the team. If youre ready for something bigger more challenge, more variety, more pathways for professional growth we should talk. Were passionate about our work, we believe there is always a better way, and were looking for people like you. Ready to reach your potential? Its time to look at Taylor. Your Opportunity: Venture Solutions is looking for an Account Manager to join our team in Grove City, Ohio. This role primarily serves as a support function within the account management team - responsible for ensuring the smooth operation of transactional accounts, maintaining client satisfaction through efficient handling of tasks, and supporting Sr. Account Managers in various duties. Account Managers perform basic customer service functions, and assist in managing smaller or less complex accounts. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment so this role requires you be "in office" 5 days a week. Your Responsibilities: Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies Perform daily tasks such as job tracking & job reconciliation Execute and assist with manual on-site job ticket updates Generate and provide reports to clients or internal teams as required Monitor open tickets and assist in ticket management and resolution Provide client support to AM IIs and AM IIIs as needed Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects Processes pulls, holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools Assist in pricing updates Ensure SLA & quality metrics are being met for smaller clients Responsible for daily activities on smaller clients Ownership of smaller client accounts Limited client facing communication responsibilities Other responsibilities as assigned You Must Have: Effective communication skills with the ability to convey information in emails, project collaboration tools, reports & meetings Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration Proven ability to perform efficiently under tight deadlines without compromising quality or standards The anticipated annual salary range for this position is $50,000 - $60,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporations total compensation and benefits package for employees. About Taylor Corporation One of the largest print and communications firms in North America, Taylors family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the worlds most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. Join more than a company become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. Thats us, thats Taylor. If youre ready for something bigger more challenge, more variety, more pathways for professional growth we should talk. Were passionate about our work, we believe there is always a better way, and were looking for people like you.