Customer Service Representative

Come Work with Us! Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees potential and strive to create opportunity and security for every member of the team. Were passionate about our work, we believe there is always a better way, and were in this for the long haul. Ready to build a career? Its time to look at Taylor. Your Opportunity: Taylor Corporation is looking for a Customer Service Representative to join our team! NRP - a primary supplier in graduation announcements, diplomas, covers, accessories, rings, and regalia - is seeking a talented, passionate person to work with our independent sales force. As a trained consultant, you will be empowered with tools and resources to create an extraordinary customer experience. If you are passionate about customer care, this is the opportunity for you! Your Shift: Monday - Friday, 8am - 5pm with weekends as needed based on seasonal workload This role follows a hybrid schedule, requiring 3 days per week onsite at our White Bear Lake location and the option for remote work the remaining 2 days Your Responsibilities: Answering incoming customer and representative calls phone system accountability Contact sales reps with questions to complete the order or quote Design, quote and process orders for custom paper products Address dealers questions on shipped orders Maintain and clean and professional workspace Works with various departments to fulfill the customers needs over the phone Enters rework orders, change orders, and updates to orders timely Applies credits, and processes reprints Develops and maintains relationship with customers Maintains a minimum standard of performance as measured by the department. These measurements may change from time to time and shall be clearly communicated to the rep Demonstrate respect for the potential and significance of every individual on the team Demonstrate passion for customers and our work Believe that there is always a better way Embrace personal, as well as shared responsibility and accountability Help in other areas as needed You Must Have: High School diploma or equivalent (GED) Strong interpersonal and communication skill Strong sales and analytical skills The ability to be organized and manage and prioritize multiple projects simultaneously Excellent attention to detail Intermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel Effective written and oral skills with the ability to comprehend and follow detailed instructions Ability to remain pleasant under extreme pressure and during difficult circumstances Ability to be cheerful, trustworthy, and loyal to those who are absent The anticipated hourly range for this position is $19.00 - 23.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporations total compensation and benefits package for employees. About Taylor Corporation One of the largest graphics communications firms in North America, Taylors family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the worlds more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. Join more than a company become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. Thats us, thats Taylor. If youre ready for something bigger more challenge, more variety, more pathways for professional growth we should talk. Were passionate about our work, we believe there is always a better way, and were looking for people like you.