When youre the best, were the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary: In this role, you will serve as the first point of contact for client support within the Vizient/AACN Nurse Residency Program. You will support and collaborate across Nursing Programs to coordinate services, ensure operational excellence, and deliver a high-quality client experience. Responsibilities: Maintain and update client lists, invoice statuses, and collection tracking. Monitor the billing process from contract signature through payment, respond to client invoice inquiries, and partner with the Accounting team on collection efforts as needed. Maintain accurate sales pipeline records in Salesforce from initial lead through contract execution. Support client retention efforts through proactive outreach and relationship management. Onboard new clients, including setting up organizations in databases, completing contracting and security processes, sending welcome communications, and coordinating handoffs to team members for program launch. Collaborate across Nursing Programs to ensure alignment, share information, and support integrated client services. Partner with the web content team to support marketing activities, including posting web conference information and updating program materials. Work with nurse planners to ensure continuing education requirements are met and planning documentation is complete, including collecting speaker biographical information and disclosures, coordinating travel, and managing on-site logistics. Qualifications: Relevant degree preferred. Two or more years of relevant experience required. Experience working with clients in a support or account management role preferred. Program management experience preferred. Proficiency in Microsoft Office Suite preferred. Strong organizational and communication skills required. Demonstrated attention to detail and effective problem-solving skills required. Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. Working at Vizient means making a difference in todays dynamic health care industry, every day. Our mission is to connect health care organizations and providers with the knowledge, solutions and expertise that enable them to accelerate their clinical and operational performance. Vizient is based in Dallas and has offices in 20 metropolitan areas across the United States. We have 4,000 employees with a breadth of expertise, experience and compassion, who are eager to develop and implement solutions that advance health care for the greater good. Across our enterprise of companies, we have the scale and depth to deliver exponential impact across the continuum of care: Provista Proven supply chain partner specializing in extended, diagnostic and preventive care facilities, including surgery centers, home health and senior living Apexus The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration aptitude The industrys first online direct contracting market, supporting self-contracting activity between hospitals and suppliers. Sg2 - Providing a unique blend of analytics, intelligence, consulting and education to enable health system leaders to integrate strategic growth and performance across the continuum of care. Click here for Vizient Careers Home Page.
