Collection & Recovery Support Specialist

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our people helping people philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While were proud of our history, were even more excited about our future. With business and technology transformation on the horizon, theres never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $25.67-$31.30 hourly. The full Pay Range is $21.11-$37.07 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match IMPACT YOU'LL MAKE: As a Collection & Recovery Support Specialist, youll play a central role in ensuring the accuracy, integrity, and timeliness of financial transactions that support BECUs Collection & Recovery Management teams. Your expertise will help members navigate critical financial moments while ensuring our internal systems operate smoothly and compliantly. Youll be the person who keeps things movingprocessing charge-offs, managing account closures, supporting loan and credit card modifications, reconciling general ledgers, and coordinating debt management activities. Your attention to detail and commitment to confidentiality will directly strengthen the trust our members place in us every day. Through your work, youll help protect BECUs financial health and ensure every member interactioninternal or externalis handled with professionalism, accuracy, and care. ***Note: This role will train onsite at Tukwila, WA and then move into a hybrid schedule with 3 days onsite. WHAT YOULL DO: System Transaction Processing: Handle all account transitions from active to charge-off status, ensuring accuracy and compliance while supporting membership termination processes that result from credit union losses. Account Closure Support: Complete system updates and documentation for involuntary closures of deposit and revolving accounts with clarity, precision, and consistency. Loan Modification Coordination: Execute system maintenance and documentation for loan modifications related to Bankruptcy, Loss Management, or the Member Assistance Department. Debt Management Program Handling: Process and follow up on external debt management program requests, communications, and related correspondence. General Ledger Balancing: Reconcile and report all appropriate general ledger activity to Accounting, ensuring accuracy and timely completion. Confidential Case Management: Maintain a high level of discretion and confidentiality when handling sensitive member or employee information. Inquiry Support: Respond to internal and external inquiries promptly, courteously, and professionally, offering clear and effective communication. Internal & External Service Excellence: Uphold a consistent standard of professional, member-focused service in all interactions. Research & Issue Resolution: Investigate and resolve exception transactions and out-of-balance conditions quickly and effectively. Mail & Inbox Oversight: Manage daily incoming mail and monitor department email inboxes to ensure timely processing and follow-through. Additional Contributions: Support the team with other assigned duties, contributing your skills wherever needed. This isnt just about ticking off tasks on a list. It's about making a significant, positive change in BECUs journey, where your contributions are valued, and your growth is continually fostered. WHAT YOULL GAIN: A Talent Persona designed for someone who thrives on accuracy, structure, problem-solving, and meaningful contribution. Youre likely a great fit if youre energized by: Making an Operational Impact: You enjoy work that keeps systems running smoothly and maintains organizational health. Structured Problem-Solving: You thrive when researching discrepancies, resolving exceptions, and uncovering solutions. Confidential & Trusted Work: Youre motivated by roles where discretion and integrity are core. Clear Processes & Documentation: You appreciate environments with established guidelines and opportunities to improve efficiency. Member-Focused Service: You value every interaction and enjoy helping others through clear and professional communication. Growing Your Financial Expertise: Youre eager to deepen your knowledge of financial systems, lending products, and account management. Being a Reliable Team Partner: You feel fulfilled when others trust you for accuracy, timeliness, and dependability. QUALIFICATIONS: Minimum Qualifications: High school diploma or equivalent required. Typically two years of operational experience at a Financial Institution required. Full time hours required, with additional hours as necessary. Desired Qualifications: Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred. Detail orientated, with a high degree of accuracy and the ability to make recommendations based on information obtained. Ability to exercise confidentiality and discretionary judgment. Ability to work well under deadlines. Ability to work independently and as a team member, while using discretion in decision making & sound judgment in problem solving. Proficient verbal and written skills to effectively communicate and provide customer service. JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions dont just fill a role, but fuel the growth and success of BECU? This is more than a job its a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and lets achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Job Alerts: If you would like to be kept informed of new potential opportunities, click here. You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.