Intern, ESI

Thank you for your interest in the BWL. We think you'll find it a rewarding and nurturing place to grow your career. Starting Salary Range: $22.00 - $22.00 The Lansing Board of Water & Light (BWL) has an opening for an Analyst Intern in the ESI/Customer Projects Dept. Position Summary: Job Type: Full-Time Summer Internship Dates: May 11, 2026 - August 07, 2026 Pay Rate: $22.00 per hour. The ESI Analyst Intern in Customer Projects will support project work as well as day-to-day operations. The Customer Operations Intern will learn from, and be supervised by, a mentor of the ESI and Customer Projects Department. Essential Functions: Utilize PC to enter, retrieve and update customer information on BWL's Lifecycle, e.g., new service requests, account adjustments, etc. Capital Project Utilize system data to maintain project work schedules, monitor completed jobs and assist with management of work assigned to field service. Run reports for monthly dashboard reports and ensure accuracy of data Monitor material orders - follow up and confirm lead times Assist with ESI network troubleshooting to include site visits and updating records. Assist with workspaces and files. Document processes and create procedures, manuals, and training modules for associated tasks. Maintain and purge data items per BWL's data retention policies. Assist with project-related items. Required to follow BWL Safety Manual and wear personal protective equipment for all field work. Attends training and safety awareness and/or skills improvement as required by the BWL or government agency such as MIOSHA. Expected to comply with all BWL policies and work rules. Predictable and reliable attendance. Other duties as assigned by supervisor. Job Specifications: Currently enrolled in an accredited educational institution with a focus on Business Admin, Computer, Data Science, Business, or a related field with junior or senior status during the summer of 2026. Minimum GPA of 3.0. Must be enrolled full time in an accredited school for fall 2026 term. Physical Requirements / Working Conditions: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position for the majority of the working day. The person in this position needs to occasionally move about inside the office environment, including the use of stairs. Constantly operates a computer and other office equipment. Ability to adjust focus, especially due to concentration on a computer screen. Must frequently communicate with other departments and employees both verbally and in writing. May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead. The person in this position needs to move about in industrial environments and on uneven terrain occasionally. May be required to recognize small numbers, letters, symbols, color on prints, and operate field instruments/equipment. Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions and industrial environments. Must successfully complete a background check, a substance screening and a physical (if applicable). The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all duties, responsibilities and skills that may be required of the employee. Management reserves the right to add, remove, or otherwise alter these duties, responsibilities, and skills at any time. About BWL: The Board of Water & Light serves Lansing, Michigan, and surrounding areas with electricity, water, and steam. Lansing's city charter vests the BWL with full and exclusive management of water, steam, and electric services for or the city. The American Public Power Association has honored the Lansing Board of Water & Light as one of the country's best publicly-owned utilities. The Location: Lansing lies at the heart of the Great Lakes State and offers all the beauty and splendor of the four seasons. A haven for swimming, boating, fishing, snowmobiling, golf, and hunting, mid-Michigan is also just a couple hours from premier skiing and one of the most beautiful freshwater lakeshores in the world on our Lake Michigan Coast. Lansing itself is only minutes and miles away from two of the nations premier universities, Michigan State University and the University of Michigan, and boasts miles of walking, running, biking trails, Potter Park Zoo, professional sports, the arts, and fine dining. THE BOARD OF WATER & LIGHT IS AN EQUAL OPPORTUNITY EMPLOYER The Lansing Board of Water & Light is a municipally-owned public utility that provides safe, reliable and affordable utility products and services to around 100,000 electric and 58,000 water customers throughout the greater Lansing area. Our mission is to is to provide a safe, reliable and affordable utility experience through public ownership, climate consciousness and innovative strategies. Join our Talent Community!