Customer Success Manager Intern

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. Thats why were looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Customer Success Manager Internship supports Triumphs Customer Success team in delivering a positive, high-quality experience for our clients. This role is designed for current college students, particularly rising seniors, who are interested in building a career in Customer Success, client engagement, or relationship management. The CSM will support onboarding, customer communication, and internal coordination while learning Triumphs products, services, and customer success practices. With coaching and mentorship, this role provides hands-on experience and foundational exposure to managing customer relationships in a client-focused, team-based environment. We welcome rising seniors who are eager to gain real-world experience in Customer Success while completing their degree. Essential Duties & Responsibilities Support the onboarding of new customers to ensure a smooth and welcoming introduction to Triumphs services. Assist Customer Success Managers with client check-ins, follow-ups, and feedback collection. Monitor customer engagement and satisfaction indicators and flag potential concerns for review. Maintain accurate records of customer interactions and updates using CRM and internal tools. Collaborate with internal teams to help address customer needs and questions. Review usage data and reports to help identify trends related to customer health. Assist in preparing materials for Quarterly Business Reviews (QBRs) and other customer meetings. Learn best practices in customer relationship management by shadowing experienced team members. Respond to customer inquiries professionally and escalate complex issues as needed. Actively learn Triumphs products, services, and customer success approach. Complete additional projects and tasks as assigned to support team goals. Education & Experience Currently pursuing a Bachelors degree Majors commonly aligned with this role include Business Administration, Management, Marketing, Communications, Information Systems / MIS, Economics, Psychology, Sociology, Public Relations, Hospitality, or a related field. Rising senior status required. Relevant internship, campus leadership role, group project, or part-time work involving customer interaction, communication, or teamwork is preferred but not required. No full-time professional experience required. Skills & Abilities Required Strong written and verbal communication skills. Interest in customer success, client experience, or relationship-based roles. Organized and able to manage multiple tasks in a dynamic environment. Comfortable using technology; experience with Microsoft Office or Google Workspace preferred. Curious, coachable, and motivated to learn and grow professionally. Team-oriented mindset with a desire to contribute to shared success. Non-Negotiable Logistic Requirements: Must be currently pursuing an undergraduate or masters degree in Marketing, Business Administration, or a related field, with an expected graduation date between December 2026 and August 2027 Must be able to work onsite five days per week at our Dallas headquarters; housing assistance is not provided Compensation for this role is $22 per hour. Must be legally authorized to work in the United States for the full duration of the internship without current or future employer sponsorship Program dates: June 8 through August 7 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today! OUR BUSINESS TBK Bank, SSB is a Texas-state savings bank headquartered in Dallas, Texas. We offer commercial and consumer banking products focused on meeting client needs in Texas, Colorado, Kansas, New Mexico, Iowa and Illinois. We also serve a national client base with factoring, equipment lending and asset based lending through Triumphs Equipment Division, discount factoring through Triumphs Factoring Division, insurance through Triumphs Insurance Division, Inc., and carrier and vendor payment solutions through TriumphPay. We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law. OUR PURPOSE Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph. OUR CORE VALUES Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to: · Transparency · Respect · Investing for the future · Unique is good · Mission is more than the money · People make the difference · Humility FOCUS ON SERVING OTHERS At TBK Bank, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is focused in four areas: · Training future leaders · Establishing viable communities · Giving people a second chance · Serving the less fortunate We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.