Head of Last Mile

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.coms international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. Youll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, youll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team Youll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Job Title: Head of Last Mile Location: Fontana, CA Salary Range: $100,000 - $130,000 + Annual Bonus Employment Type: Full-Time Position Summary JD Logistics is seeking an experienced Head of Last Mile to lead and optimize our rapidly growing last-mile delivery network across North America. This role is responsible for managing carrier operations, driving service performance, developing carrier partnerships, and leading a high-performing operations team supporting more than 10 warehouse locations. The ideal candidate is a strategic and hands-on logistics leader with extensive experience in last-mile transportation, carrier management, operational planning, and cross-functional collaboration. This individual will play a critical role in improving delivery performance, scaling carrier operations, and ensuring an exceptional customer experience while supporting the continued growth of JDL's 3PL business. What You'll Do: Last Mile Operations Management Lead day-to-day last-mile transportation operations across a network of 10+ warehouse locations supporting a rapidly expanding 3PL business. Manage a large portfolio of national, regional, and local last-mile carrier partners to ensure consistent service execution and operational excellence. Serve as the primary escalation point for warehouse teams and carrier partners, resolving operational issues related to pickups, deliveries, routing, package tracing, and service failures. Monitor daily operational performance and ensure service levels are consistently achieved across all facilities. Carrier Performance & Network Optimization Develop and manage carrier scorecards, business reviews, and performance improvement plans. Analyze carrier performance using key metrics including: On-time pickup and acceptance On-time delivery Exception rates Claims and damages Cost per shipment End-to-end delivery performance Identify underperforming carriers and implement corrective action plans while recognizing opportunities for strategic carrier expansion. Build strong relationships with national and regional parcel and final-mile delivery providers. Planning & Capacity Management Partner with warehouse operations and carrier planning teams to support: Volume forecasting Route planning Pickup scheduling Capacity planning Peak season readiness Develop operational roadmaps with clear milestones, timelines, ownership, and measurable success metrics. Ensure carrier capacity aligns with business growth and customer demand. Data Analysis & Continuous Improvement Analyze transportation and operational data to identify trends, risks, and improvement opportunities. Build dashboards, reports, and visualizations using Excel and business intelligence tools to support operational decision-making. Lead continuous improvement initiatives focused on reducing costs, improving delivery performance, and increasing operational efficiency. Develop KPI reporting and executive-level performance summaries. Cross-Functional Leadership Partner closely with IT, Product, Warehouse Operations, Sales, Merchant Services, Finance, Customer Success, and Transportation teams on strategic logistics initiatives. Support system implementations and process improvements involving WMS, TMS, ERP, and related logistics platforms. Participate in customer implementations and operational launches to ensure successful last-mile execution. Drive cross-functional projects that improve scalability, automation, and operational excellence. Leadership & Team Development Lead, mentor, and develop the Last Mile Operations team, fostering a culture of accountability, collaboration, and continuous improvement. Represent the Last Mile Operations department in executive leadership meetings, communicate business priorities, and drive execution across the organization. Translate strategic initiatives into actionable plans for the operations team and ensure timely implementation. Conduct regular business reviews, establish departmental goals, and oversee performance management and employee development. About You Bachelor's degree in Supply Chain Management, Logistics, Business, Engineering, or a related field. 58 years of experience in transportation, logistics, or last-mile operations, with at least 3 years in a leadership or management role. Strong experience managing last-mile carrier networks in a 3PL, eCommerce, parcel, retail, or distribution environment. Extensive knowledge of national, regional, and local parcel carriers and last-mile transportation operations. Experience managing carrier performance, SLAs, contracts, and business reviews. Strong planning, forecasting, and operational management skills. Proficiency with ERP, TMS, and WMS platforms. Advanced Excel skills and experience with data visualization and reporting tools (Power BI, Tableau, or similar preferred). Excellent analytical, problem-solving, and decision-making skills. Demonstrated ability to lead cross-functional projects and influence stakeholders across multiple departments. Strong communication and presentation skills with experience presenting to senior leadership. Ability to thrive in a fast-paced, high-growth logistics environment. Bilingual in English and Mandarin Chinese is strongly preferred. At JINGDONG Logistics, were committed to building a diverse and inclusive workplace where everyone can thrive. Were proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer. Our growth is creating great opportunities! About JD.com JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is Chinas largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers. Our International Business We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.