Manager Global Commercial Service Training

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You will also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune. A company that is recognized as one of the best big companies to work for and a best place to work for diverse, working mothers, female executives, and scientists. The Opportunity Responsible for implementing and maintaining the effectiveness of the commercial service organization quality system. Manage department and technical experts within a global support functional area. Oversee global technical support for product family. Participate in strategy development and translate strategy into specific actions. Represent Service and Support teams on internal improvement teams. Implement processes that improve Service performance. Establish department goals and plans to meet them. May make decisions which impact quality, time or cost, makes timely decisions. MAIN RESPONSIBILITIES Conceive and implement short-, medium-, and long-term knowledge, skill, and business process training strategies in coordination with commercial service, sales, marketing, and business leaders. Design, develop, and deliver training programs for all commercial service roles, driving measurable performance improvement across the global organization. Continuously update and maintain the training curriculum to address evolving organizational needs, including new pipeline products. Leverage industry-leading adult learning practices to ensure execution readiness. Conduct organizational gap analyses and implement remediation plans aligned to competencies and behaviors to measure effectiveness. Assess training effectiveness and implement corrective actions to continuously improve quality; define and track impact metrics. Ensure timely execution of training assessments and identification of priority focus areas. Provide extensive coaching to managers and leaders, aligned to performance metrics, to drive sustained improvement. Support local field service, sales, and marketing teams in identifying and executing training programs to address skill gaps. Share best practices and standardized processes globally to enhance service effectiveness. Build strong internal and external relationships through proactive information sharing with employees, peers, and global service leaders. Communicate effectively across diverse cultures and geographies on a daily basis Manage Transfusion Medicine Training Centers in Dallas and Delkenheim, as well as external customer training for Abbotts blood and plasma analyzer portfolio and related solutions. Indirectly lead teams responsible for delivering classroom and field-based training programs. Required Qualifications: Bachelors Degree (± 16 years) 5-10 years Commercial experience, preferably in ADD. 5-9 years successful experience in managing people. Outstanding presentation and communication skills Demonstrated superior selling/support skills and product knowledge in previous assignments. Successful training experience preferred The base pay for this position is $113,300.00 $226,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Support & Administration DIVISION: TM Transfusion Medicine LOCATION: United States > Irving : LC-02 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter