Ecolab is looking for a customer service representative to provide critical support to our customers during the sales process. As the Customer Service Representative, you will function as the liaison between our supply chain, sales and purchasing teams to answer customer questions and concerns while providing real-time assistance quickly and efficiently. What you will do: Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone. Responsible for managing orders through the entire life cycle (order entry to invoice). Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment. Arrange appropriate logistics when necessary, shipping and tracking. Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate. Be able to work in a fast-paced environment while handling high volume email communications. Be able to work collaboratively with a team and on your own. Self-motivated, proactive, problem solver. Minimum Qualifications Bachelors degree or high school diploma and 2 years of robust customer service experience Experience working with Microsoft Word, Excel, and Outlook Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week). Preferred Qualifications Excellent written, verbal and communication skills Be self-motivated, results oriented, and proactive. Understanding of chemistry or other sciences Experience with SAP or other ERP systems. Annual or Hourly Compensation Range The pay range for this position is $44,500.00 - $66,700.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing. - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. A trusted partner at nearly three million customer locations, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, with an annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. When you come to work at Ecolab, you get to take on some of the worlds most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work. For more Ecolab news and information, visit www.ecolab.com.
