IT Applications Program Administrator (ITS-Civil Service)

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, were committed to helping you thrive while you help our city flourish. Be part of a team thats committed to service, innovation, and community. Job Summary Job Description Overview The IT Applications Program Administrator manages, oversees, and provides oversight for the development, coordination, implementation, and operations of the departments application support programs and structures. The IT Application Program Administrator shall assist and guide in establishing current and strategic direction of the Citys IT application support operational processes, by establishing standards and procedures to achieve and improve application support for departments for the City. Essential Functions 1 Manages all aspects of application support for those departments included in the portfolio; including the plan, design, processes, procedures, of the application environment to develop optimal resiliency of departmental application support, for both cloud and on-premise applications. 2 Oversees all aspects of multiple IT manager and teams work, including training, scheduling, performance reviews. 3 Performs equipment assessments and evaluations; monitors and oversees technical staff performing work on various projects, equipment, and instrumentation; works with staff to ensure activities remain on budget and on schedule with limited impact or disruption of services and communications. 4 Oversees that application support is operationalized to enable sustainable growth, efficiencies through improved configuration management, release management, change management and development. 5 Works collaboratively with city departments, executive staff, peers, and vendors to apply the most relevant cost-effective technologies and controls. 6 Reviews and evaluates plans, activities, and work; engages with technicians on current configuration or instrumentation troubleshooting; provides expertise, direction, and management to ensure smooth communications and consistent operational functionality of all equipment and general information technology applications. 7 Is responsible for developing, maintaining, monitoring, and executing the tasks and projects necessary to provide adequate application proper configurations and availability of the technology throughout the Citys on-premises and Cloud environments. 8 Establishes short-, mid-, and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities. 9 Oversees the preparation of management and productivity reports and studies; manages and oversees billing, procurement activities, and equipment management. 10 Oversees the processes to assist departments with application management in new deployments, upgrades, migrations, integrations, and configuration for use in all departments. 11 Oversees and collaborate with other operational teams in the testing phases and operational activities to meet administrative directive and standards for application support, security, data management, and infrastructure. 12 Performs any and all other work as needed or assigned. Knowledge and Skills 1 Knowledge of local, state, and federal laws and regulations. 2 Ability to manage Information Technology activities to ensure effective operations. 3 Ability to establish and obtain operating goals and objectives. 4 Ability to devise solutions to administrative problems and to plan, assigns, and/or supervises the work of others. 5 Ability to develop and evaluate administrative directives and procedures. 6 Ability to disseminate information through the preparation concise reports. 7 Ability to supervise and manage a staff, assign work, and give performance feedback. 8 Ability to administer budget. 9 Communicating effectively verbally and in writing. 10 Establishing and maintaining effective working relationships. MINIMUM QUALIFICATIONS: EDUCATION: Bachelor's Degree in Engineering, Computer Science, Development, Information Technology, or a related field. EXPERIENCE: Five (5) years of experience in information technology, computer science, application development, or other related experience. AND Three (3) years performing supervisory and/or management responsibilities. EQUIVALENCIES: High school diploma or GED including nine (9) years of the required experience plus three (3) years of supervisory experience will meet the education and experience requirements Associate degree in any field plus seven (7) years of the required experience plus three (3) years of supervisory experience will meet the education and experience requirements. Bachelors degree in Engineering, Computer Science or Information Technology field plus three (3) years of supervisory experience will meet the education and experience requirements. Bachelors degree (or higher) in a non-specified field including seven (7) years of the required experience plus three (3) years of supervisory experience will meet the education and experience requirements. LICENSE AND CERTIFICATIONS: None PREFERRED: Application Development such as CSM, CASE, MCAD Salary Range $103,542.40 - $129,417.60 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. City of Dallas is an Equal Opportunity Employer. The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community. Questions? Contact our recruiting departments: Civil Service - civilserviceinfo@dallascityhall.com Talent - Acquisition hrtalent@dallas.gov