Library Security Clerk

JOB LOCATION 5th Floor Suite 5500 Aurora, Colorado 80012-1555 City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Salary to be commensurate with experience The hiring range for this position is $18.65 - $23.31 per hour The deadline to submit applications is July 26, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice. OVERVIEW OF POSITION / DEPARTMENT Department Information: The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The Peoples Building, and community events, programs, and activities for all ages. Please go to www.AuroraGov.org/LCS to learn more about the City of Aurora, Library and Cultural Services Department. Position Information: The City of Aurora's Library and Cultural Services Department is looking for two Library Security Clerks to provide the highest level of customer service. These individuals will provide customer service and will be a main point of contact to visitors. Our Public Library Services create positive impacts on Aurora neighborhoods. Our libraries are used by a diverse group of patrons who come from all over the world with diverse educational and socio-economic backgrounds. Locations: We will be looking to fill two positions. These positions will work primarily at assigned locations below, hours may change based on business need. May be required occasionally to substitute at another Aurora Library location based on staffing needs. Martin Luther King, Jr. Library (9898 E. Colfax Ave., Aurora, CO 80010) Hours will include days, nights and weekends, but will primarily be a Monday Friday, 9:15 AM 6:15 PM schedule. Central Library (14949 E. Alameda Pkwy, Aurora, CO 80012) Hours will include days, nights and weekends, but will primarily be a Tuesday - Saturday, 9:15 AM 6:15 PM schedule. Hours and location are subject to change dependent upon department needs. The ideal candidate will possess experience with working in a library system, pay close attention to detail and have excellent customer service skills that allow them to work within a diverse network of coworkers and patrons. They will also have cash handling experience in addition to a working knowledge of Microsoft Office, including Word, Excel and Outlook. Primary Duties and Responsibilities: Provides friendly and professional basic library security as well as customer assistance for library service needs. Conducts patrols of facilities both inside and outside. Checks doors and non-public areas to ensure they are secure. Assists staff in addressing disruptive behavior, customer concerns and other security related incidents but does not detain, restrain, or physically touch customers outside of life-threatening situations. Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations. Completes incident reports and logs them into the electronic database. Works with staff, contract guard services, and/or emergency services to assist in incident investigations Observes or reviews security camera footage Assists with research and programs Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly). Conducts general office/administrative/clerical tasks Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system. Sorts, processes, shelves, and assists with other general library materials inventory management duties. Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support. Operates a cash register, conducts customer payment transactions, maintains a cash drawer Performs additional duties as assigned. MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: High School Diploma or GED Minimum Experience: At least 1 year of security experience is required. Preferred Qualifications: At least 6 months of direct customer service in retail or service industry setting preferred. Library background experience is preferred but not required. Ability to speak Spanish preferred but not required. Knowledge: Customer service techniques. Routine software/computer systems including the internet. Email, word processing, spreadsheets, database input/use. Inventory/customer transaction systems. Skills: Skill in the use of windows-based programs Strong customer service skills Strong report writing skills Abilities: Ability to deal with stressful situations with tact and diplomacy. Exercise good judgement in difficult and/or tense situations. Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner. Tactfully and judiciously implement customer conduct policies. Use general office equipment, computers, calculators, and copy/fax machine. Perform basic mathematical calculations. Follow oral and written instructions. Work shifts, including some nights, and weekends. WORKING CONDITIONS Essential Personnel: When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel. Physical Demands: Medium physical work requiring the ability to lift 40 pounds with or without assistance Frequent lifting, carrying, walking and standing Ability to review and interpret reports and other written documents with or without reasonable accommodation Ability to communicate with employees, contractors, and residents in field environments, with or without reasonable accommodation Work Environment: Works primarily indoors with shared workstations and equipment. Shift work to include days, nights, and weekends. Equipment Used: Frequently uses computer keyboard and telephone, fax machines, printers and copiers. This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment. The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24. For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application. The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity Respect Professionalism Customer Service And we welcome all who share these values to apply. Why Work for Aurora? Rewarding public sector work impacting a large and diverse community Growing city and employee population Competitive total compensation package Rich benefits package with low employee costs Generous paid leave program 100% funded Employee and Family Care Leave Program Retirement pension plan and 457b plans available Subsidized recreation center pass, on-site fitness centers and wellness programs Continued education and career advancement opportunities Learn more about city of Aurora benefits Notice Regarding Automated Processing and Fraud Prevention As part of our recruiting and application security processes, we may use automated tools and technologies to help detect fraudulent activity, protect applicant accounts, and support the administration of employment applications. These tools may collect and process information associated with your application activity, including: Number of job requisitions applied to External application session duration Geolocation country code IP address Device/browser fingerprinting information (including JA4 fingerprint data) This information may be used by Workdays Fraudulent Job Application Prevention capabilities to generate an application risk or fraud assessment score. These tools are designed to support application security, fraud prevention, and recruiting operations and may be considered during the processing or review of applications. Meaningful human review remains part of our hiring and recruiting process. For additional information regarding our processing of applicant information, please review our Privacy Notice or contact dcinert@auroragov.org. Please show all your employment history, including military service and related documentation (DD214) on the application. Leaving blanks or omitting previous employment may result in your disqualification from employment. City policy requires that selected candidates provide documentation in the form of official transcripts of the highest level of education attained by the candidate that is listed on their application materials. Applicants who hold a Commercial Drivers License will also be required to undergo alcohol testing using an Evidential Breath Testing Device. The city of Aurora uses E-Verify to determine if employees are legally eligible to work in the United States. Know your rights! The city of Aurora is an equal opportunity employer. No applicant for employment or employee shall be discriminated against because of age, race, color, sex, gender identity, sexual orientation, religion, creed, national origin, ancestry, disability or military status. The city shall develop and maintain a plan for diversity. Through its staff, the city shall periodically analyze its employment related practices and its plan for diversity to ensure compliance with this policy. If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303.739.7225 or visit us at 15151 E. Alameda Pkwy., Suite 3500, Aurora, CO 80012.