Site Reliability Engineer

Say hello to opportunities. If youre looking to be part of whats next in communication, youre in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolioAIR, AVA, and ACEbrings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, were building the future of AI-powered business communications. This is where you and your skills come in. Were currently looking for: An experienced Site Reliability Engineer (SRE) to join the RingCentral Collaboration team. As a SRE, you will be responsible for maintaining and improving uptime and availability across several of our services. You will play a crucial role in ensuring the reliability, performance, and availability of our services by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in various service observability platforms as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role. Job Duties: Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes. Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services. Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability. Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it. Respond to (on-call) and take actions to mitigate incidents and outages. Be on top of capacity requirements in a growing environment. Actively work with various teams codebases to extend observability and improve uptime. Represent the team in global incidents resolution, and participate in on-call rotation To succeed in this role you must have experience in: Proven experience as an SRE or similar role of 6+ years. Problem-solving and troubleshooting skills. Linux in-depth knowledge. Knowledge of one of the programming languages (see Preferable technology stack). Experience with cloud platforms. Knowledge of one or more of the configuration management tools. Ability to work in a diverse multicultural environment, communicating with globally distributed teams. Team player with self-start ability and strong drive to dig deeply and solve problems. Fluent in spoken and written English. Preferable Technology Stack: OS: Linux (CentOS/RedHat/Oracle/Amazon Linux) Programming languages: Python, JavaScript, Java Scripting languages: Bash, Go Cloud: AWS, Azure, GCP Containerization: Kubernetes Distributed Log: Kafka, ELK stack Monitoring: Zabbix, Prometheus, Alertmanager, Grafana DBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQL IaaC: Ansible, Terraform GitOps: ArgoCD CI: Gitlab CI, Jenkins VCS: GitLab HA: Nginx Proxy Desired Qualifications: B.S in Computer Engineering, Computer Science, or equivalent experience with 4+ years of related experience Proven experience with influencing the software engineering of cloud/SaaS services Familiarity with AI, LLM, and various related technologies Deep understanding of the DevOps Lifecycle and application of it within organizations Deep understanding of SRE principle & fundamentals What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentrals Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If youre a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentrals work culture is the backbone of our success. And dont just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral is a global leader in agentic voice AIpowered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $94,850 and $135,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentrals open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.