Customer Experience Advocate

At Panduit, we dont just offer a job we offer a career where your contributions directly impact our customers, the environment and our companys success. Youll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If youre ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! Join Our Dynamic Team as a Customer Experience Advocate at Panduit! Are you passionate about delivering exceptional customer experiences and making a real impact? At Panduit, were looking for a Customer Experience Advocate to take center stage and ensure every interaction with our customers is smooth, seamless, and memorable. As a key player in our customer success journey, youll be the driving force behind creating a frictionless experience by delivering proactive solutions and transparent communication. What You'll Do: Own the Customer Journey: Independently manage all aspects of the customer experience, from orders and product inquiries to returns and discrepancies. Your role will span the entire order cycle, ensuring seamless deliveries and smooth transactions. Collaborate Across Teams: Work closely with cross-functional teams including GSC, Pricing, SPA, A/R, Sales, and BUs to exceed customer expectations and build lasting relationships that foster brand loyalty. Be the Customer Champion: Serve as a trusted point of contact, guiding our regional customers and sales teams with your expertise and exceptional communication skills. Drive Solutions & Action: Be proactive in resolving customer issues, handling everything from freight and inventory concerns to commercial exceptions, ensuring that no problem is too big or small. Monitor & Improve Satisfaction: Keep your finger on the pulse of customer satisfaction, using feedback to continuously improve and implement corrective actions to ensure our clients needs are always met. Support & Lead: Assist with both high-volume and lower-volume customers, while also contributing to key accounts and strategic growth initiatives to drive success across the board. What We Are Looking For: Education: An associates degree or relevant equivalent experience in lieu of degree. Experience: 0-2 years of experience in a customer-facing role. Your Skills: A knack for building relationships, a solutions-oriented mindset, and a commitment to creating exceptional customer experiences. Customer-Focused: You thrive in fast-paced environments and are driven by the opportunity to solve problems, delight customers, and make a difference. Systems: Experience using systems like Oracle or SAP, CRMs (e.g. Microsoft Dynamics or similar), and Microsoft Suite (Teams, Outlook, etc.) preferred. What We Can Offer You Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more. Work-Life Balance: Flexible hybrid work options to help you achieve the perfect work-life balance. Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community. Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career. Parental Leave: Because we care about your family and your future. New hires are expected to be on-site Monday-Friday throughout training and the initial ramp-up period. After successfully meeting performance metrics for at least one month post-training, team members may become eligible for a hybrid schedule, with up to 50% remote work. Compensation: The expected hourly pay range for this role is $22.00-$25.00. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations. Making the connections that matter. Join us and apply online to be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process. Work Shift Day (United States of America) Panduit thrives on ingenuity and enterprise. We focus on solving problems and achieving success through our comprehensive infrastructure portfolios, helping organizations navigate digital, electrical, and workforce transformations for sustainable growth. As a leading global manufacturer of high-quality electrical and network infrastructure and connectivity solutions, we operate from our headquarters in Tinley Park, Ill., USA, and across 112 worldwide locations. We drive innovation through strategic R&D investments and breakthrough product development while providing seamless global support and service. Since 1955, our commitment to our customers has remained constant, and is guided by our cultural beliefs Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify. Together, we create exceptional solutions that support our customers businesses in a way that's good for them and good for the world. At Panduit, were making the connections that matter.