Lead Host (Host Supervisor)

Job Description: The Lead Host is responsible for overseeing the host stand, ensuring exceptional guest service from the moment guests arrive to the time they are seated. This role leads the host team, manages reservations and waitlists, and coordinates closely with management and service staff to optimize seating flow and guest experience. Perks and Benefits Competitive pay & a Comprehensive Benefit Package. Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program. Annual Education Allowance Generous Referral Program Fun & collaborative company culture with lots of team building events Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel What Will You Do: Guest Experience Greet all guests warmly and professionally, setting the tone for an outstanding dining experience Manage waitlists and reservations efficiently while maintaining accurate wait time estimates Handle guest concerns, special requests, and escalations with professionalism Ensure guests feel welcomed, valued, and appreciated at all times Leadership & Team Support Supervise, train, and mentor host team members Lead by example in service standards, appearance, and attitude Create daily host assignments and ensure proper shift coverage Provide real-time coaching and feedback to improve performance Operational Excellence Manage table rotation and seating to maximize efficiency and server balance Communicate effectively with servers, bartenders, and kitchen staff Maintain accurate records in reservation and seating systems Ensure the host stand, lobby, and entrance areas remain clean and organized. Administrative Duties Oversee the reservation system setup, updates, and special notes Assist with scheduling, call-outs, and shift adjustments Support management with reporting guest trends or concerns Uphold company policies, procedures, and service standards What You Bring: Prior hosting experience required (lead or supervisory experience preferred) Strong communication and organizational skills Ability to thrive in a fast-paced, high-volume environment Ability to manage a busy environment and multitask effectively Strong problem-solving and conflict-resolution skills Professional appearance and positive attitude Familiarity with reservation systems (OpenTable, Resy, etc.) is a plus What Success Looks Like: Smooth and efficient seating flow during peak hours Positive guest feedback and high satisfaction scores Strong, well-trained host team with high morale Minimal wait-time discrepancies and seating issues How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Salary Range: $23 per hour About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni, please contact recruiting@onni.com and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.