Housing Operations Manager

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click Apply and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICS Housing Operations, a division of Auxiliary & Business Services (A&BS), is excited to welcome candidates for the position of Manager. This position supports the vision and mission of the housing operations by overseeing the daily activities of an assigned set of buildings within a housing area including the direction of employees and initiation of all related actions to ensure effective operations, efficient use of appropriate resources, and a focus on excellence in Custodial, Maintenance, Service, Safety, and Teamwork. This position is an on-campus, non-telecommuting/remote position. Deliver a well-maintained, clean, safe, and secure living experience for students and guests; supporting at least 50 technical service employees in a variety of housing options for over 3,500 students with direction supervision of 8-15 employees in 3-4 buildings with 600-1,000 residents. As an incoming team member of Auxiliary and Business Services, it will be expected that all employees embody and model Penn States and Finance and Business Values to deliver an exceptional on-campus experience for our students, families, and guests. The successful candidate will be responsible for the following: Direct daily activities of staff and technical service employees to ensure best operational practices are followed in an effective manner and in accordance with accepted housekeeping and maintenance standards. Ensure safe working conditions are maintained in the area. With the Assistant Director, formulation of plans and establishment of daily work schedules for employees along with planning and scheduling of work during peak time periods such as Semester Break, Spring Break, and Summer. Inspect residential areas and observe employee performance to insure conformity with standards and practices. Correct deviations and propose methods for improvement. Identify maintenance issues, initiate projects and work requests, and oversee implementation of corrective action by internal maintenance staff and contractors. Oversee and conduct annual performance evaluations for all s technical service employees in the area. Counsel employees on job performance, discipline, grievances, accident reports, incident reports, and related matters. Maintain proper standards for safety and accident prevention. Complete regular safety inspections of operational areas. Assist with accident investigations, initiate and direct corrective action, and provide safety reports as needed. Monitor life safety and security systems to ensure effective operation. Liaison with University Police, as necessary. Monitor budget and monthly operating statements to ensure fulfillment of budgetary goals and established projections. As a designated Essential Employee, prepare for and respond to critical incidents to ensure continuity of operations for housing residents and guests. Assume on-call responsibilities and work, as assigned, for a residential housing area in the evenings, nights, weekends, break periods, and holidays. This is a 100% on-site position; telecommuting is not typical. It is essential that the candidate have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, ability to manage multiple tasks and deadlines and demonstrate a genuine appreciation for working with diverse audiences in a team environment. The successful candidate must have excellent skills in utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint. Preferred Qualifications or Certifications APPA credential of Educational Facilities Professional (EFP) or Certified Educational Facilities Professional (CEFP) preferred but not required. More about Auxiliary & Business Services: Auxiliary & Business Services is an umbrella organization for thirteen non-academic support units to include Housing & Food Services (HFS), Culinary Support Services, HFS Purchasing, Bryce Jordan Center, General Stores, Hospitality Services, Lion Surplus, id+ office, Multimedia Print Center, Transportation Services, Accounting and Business Operations, Information Technology, and Marketing. A&BS is one of the largest units of Penn State Finance & Business. From the dining commons to the airport, hotels, and a 16,000-seat arena that hosts sports, music, and entertainment events, A&BS provides essential services to students, faculty, staff, and the public. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization which provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines Theres a reason Penn State consistently ranks among the top one percent of the worlds universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom its the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvanias sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters more than half a million strong driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.