Guest Services Associate

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Guest Services Associate- JLL What this job involves: As a Guest Services Associate at JLL, you'll be the heart of extraordinary guest experiences at one of our most exciting client offices, creating best-in-class reception and concierge services that leave lasting impressions. This role is all about being the all-around experience expert who enthusiastically welcomes guests, anticipates their needs, and responds with personal spirit from arrival through departureno matter how busy the day or what time it is. You'll share your knowledge of office services, spaces, and amenities to help everyone feel welcomed and productive, while working alongside teams across the organization to deliver memorable experiences. At JLL, we choose to take the more inspiring, innovative, and optimistic path on our journey toward success, and in this position, you'll embody that philosophy by proactively addressing guest needs and creating moments that exceed expectations. Your warmth, initiative, and attention to detail will be instrumental in building our reputation for service excellence. What your day-to-day will look like: Welcome employees, business clients, community members, and interview candidates with genuine warmth and enthusiasm, assisting with office orientation and ensuring seamless arrival and departure experiences Proactively anticipate guest needs, answer questions, and share your personal passions and knowledge to help visitors feel welcomed and productive in the space Track all visitors including vendors and guests, manage parking and vehicle logs, and coordinate security access cards for employees and vendors Welcome event guests and assist with printing visitor badges while maintaining accurate records and efficient processes Manage incoming and outgoing courier services, packages, and mail with precision and timeliness Collaborate with team members to identify trends in guest services and develop best practices and streamlined processes that elevate the guest experience Support facilities operations by assisting with employee on-boarding and off-boarding processes, accomplishing key performance indicators, and performing ad hoc assignments as needed Required qualifications: High school diploma or equivalent certification Minimum 2 years of customer service related experience with a proven track record of creating exceptional experiences Natural people person who finds joy in serving others and creating experiences that go beyond the expected Excellent communication skills with the ability to interact professionally and passionately, demonstrating fluency in English and the local language Strong multi-tasking abilities with an impeccable eye for detail to ensure accuracy and efficiency in high-volume, fast-paced environments Flexibility and positive attitude in managing shifting daily priorities and adapting to changing needs throughout the day Proficiency in a range of information technology tools and platforms Preferred qualifications: Experience in corporate reception, hospitality, or concierge services within dynamic office environments Familiarity with visitor management systems, security access platforms, and parking coordination tools Background supporting event coordination or special guest services Demonstrated ability to identify service trends and contribute to process improvements Ability to perform minimal physical activity such as carrying small packages Schedule: M-F 9-5 Location: Chicago,IL This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 50,000.00 52,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site Chicago, IL If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.