Customer Relationship Manager II

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Client Relationship Manager II Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Day Compensation Compensation includes a base salary of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidates knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description *This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the office locations listed, the position will be hybrid. *Application Deadline: Wednesday, February 11th The Customer Relationship Manager II plays a critical role in supporting clients of the Automotive Marketing Platform (AMP) by championing customer needs and driving measurable marketing performance. This role is ideal for a marketing focused professional with hands-on experience in email, texting/SMS, and direct mail campaigns, and brings added value to candidates with automotive dealership or dealership group experience. You will act as the primary day-to-day liaison for assigned clients, offering strategic consultation on multi-channel marketing execution and optimization. Channels includebut are not limited toEmail, Text/SMS, Direct Mail, Social, SEO, Creative, and Digital Advertising. This role collaborates closely with internal cross-functional teams to ensure cohesive strategy, high client satisfaction, and strong product utilization. What Youll Do Serve as the proactive, strategic point of contact for clients using the AMP Marketing Technology Platform, with heavy emphasis on email, texting, and direct mail performance. Develop and strengthen client relationships by delivering exceptional service, problem resolution, and consistent communication. Collaborate seamlessly with Product, Implementation, Performance Management, and other internal partners to align client goals and operational needs. Maintain regular cadence of client engagement to promote product adoption, improve marketing outcomes, and reduce churn risk. Conduct consultative reviews for dealership and dealer group leadership, including: Campaign strategy recommendations Creative and template assessments Customer segmentation strategy Process tree evaluations Ad hoc email/SMS marketing opportunities Call script and follow-up process review Utilize CRM and marketing analytics to deeply analyze email/SMS performance metrics such as: Send volume, open, and click rates Customer engagement and task creation Lead follow-up behaviors Vehicle sales attribution tied to marketing Provide marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates, supporting growth in email, texting, and direct mail best practices. Demonstrate confidence, professionalism, and consultative skills with VIP accounts, new feature rollouts, pilot programs, and complex client scenarios. Whats in It for You? At Cox, your well-being and success matter. We offer: Competitive compensation 401(k) with exceptional company match Comprehensive medical, dental, and vision benefits Disability and life insurance Adoption assistance, pet insurance, travel & auto discounts A people-first culture that values authenticity, leadership, and personal growth Access to mentorship, professional development, continuing education, and cross-company career opportunities Who You Are Minimum: Bachelors degree in related discipline and 2 years of account ownership or management experience. The right candidate could also have a different combination, such as a masters degree and up to 2 years experience; a Ph.D. and up to 1 year of experience; or 6 years experience in a related field. Effective communication skills; written, verbal and presentation Exceptional client relationship, account management, experience Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices Strong background in digital marketing, including email, text, and direct mail campaigns Strong organizational skills Proactive thinker with ability to absorb high amounts of detail Demonstrated leadership skills Ability to thrive in a fast-paced environment and meet tight deadlines Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs Working knowledge of MS office tools Preferred: Experience working with or inside automotive dealerships (sales or fixed ops), especially in marketing or CRM capacity Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team. Join the Cox family of businesses and make your mark today! Drug Testing To be employed in this role, youll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the companys needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Application Deadline: 02/11/2026 Cox brings together the worlds greatest minds to help breathe life into new possibilities and drive innovation for a better future. Thats why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the worlds biggest challenges. Our people love technology and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, theres no challenge too great for our pioneers. And theres no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.