Lead Software Engineer

This role offers a hybrid work schedule At M&T Tech, were a team of makers, doers, and builders, working to create the most advanced technological solutions in banking. Were not your stereotypical suit and tie bankers: were an innovative team of leading tech experts, pushing boundaries, and taking risks. Were building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrows bank, today. Overview: Serves as an advanced technologist within ServiceNow Configuration Management Database (CMDB) environment. Responsibilities involve designing, implementing, and maintaining automation solutions to manage and update the Configuration Management Database (CMDB). This role ensures that CMDB data is accurate, complete, and current, supporting IT operations, service management processes and audit. Primary Responsibilities: Architect robust data models and relationships for configuration items (CIs) following CSDM best practices. Design and implement automated processes for CMDB data collection, including discovery tools, service graph connectors, import sets, and APIs. Define and implement scalable CMDB architecture aligned with organizational and industry standards. Define and manage comprehensive IRE and health rules. Partner with ITSM, ITOM, and platform teams to ensure CMDB supports incident, change, and asset management workflows. Troubleshoot issues related to automation, monitor system performance, and optimize workflows for efficiency. Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes. Identify opportunities for process improvement and automation within the CMDB and related processes. Document CMDB automation processes and provide training to other technical staff. Collaborate with other technology teams to understand their needs and ensure CMDB data meets their requirements. Mentor the organization of Configuration Management services, concepts, policies, and procedures. Mentor junior engineers on best practices and contribute to architectural standards and documentation. Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable. Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines. Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management. Education and Experience Required: Associates degree and a minimum of 7 years systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 9 years education and/or relevant work experience, including a minimum of 5 years system analysis and/or application development work experience. Experience with CMDB Education and Experience Preferred: Bachelors degree in Computer Science or Computer Engineering Minimum 6 years professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications Advanced proficiency of CMDB architecture, ITIL processes, CSDM models, and automation technologies Strong experience with ServiceNow Discovery, Integration Hub, Data Manager, CMDB Health Metrics and IRE Experience with SAM, HAM and EA modules Skilled in JavaScript, REST/SOAP APIs, and ServiceNow scripting for automation. Experience with cloud platforms like AWS, Azure, or Google Cloud a plus Ability to translate complex business and functional requirements into structured, complex data models and workflows for enterprise-scale environments Advanced technical and analytical skills Advanced problem solving and troubleshooting skills, including identification of root causes and technical solutions for resolution Advanced knowledge and advanced expertise in industry and/or vendor technologies Able to solicit, gather, document, and analyze system specifications and requirements Ability to work independently and collaboratively with others in a team environment Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size Understanding of how supported technologies interact with other systems and services Excellent written and verbal communication skills Effective influencing skills Process-oriented, adaptable, logical thinker Able to learn quickly in a rapid pace environment Familiarity of agile principles a plus ServiceNow certifications such as Certified Implementation Specialist in ITSM, Discovery, CSDM, HAM, SAM, EA a plus We support our team members with generous benefits. Competitive compensation Health, welfare, and retirement benefits 401(k) match at 5% Work-life balance and flexible work arrangements Banking Officers start with 25 days PTO plus 12 paid holidays 40 hours paid volunteer hours per year Much more. For details, see: M&T Benefits Overview About M&T M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $110,635.01 - $184,391.68 Annual (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice